What are your shipping times?
Shipping time varies by location. These are our estimates:
(This does not include our 2-5 day processing time.)
Estimated Shipping Times
The United States 12-24 Business days
Canada, Europe 12-24 Business days
Australia, New Zealand 15-30 Business days
Mexico, Central America, South America 15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you have not received your tracking info within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org
How long does it take to get a response?
Customer satisfaction is of utmost importance to us. We will do our best to reply to you on the day you send your email, and no longer than 48 hours.
What’s your order process?
Our order process is as easy as 1, 2, 3! Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 7 business days. Email the customer service team on email@example.com if further assistance is required at any point.
What is your return policy?
Get full refund within 7 days; replaceable within 15 days.
We offer a series of solutions including a 15-day replacement guarantee if requested. If for some reason you are unhappy with your item, you are eligible for a full refund within 7 days. If the item incurs shipping damage, send us pictures of it via email on firstname.lastname@example.org and a replacement will be with you shortly. Additionally, you may request a replacement at any point within 15 days of purchase date.
I didn't receive an email notification?
Please ensure you have checked your junk mail before emailing us on email@example.com. If the email has still not been received and you have waited for more than 15 – 20 minutes after completing the transaction, a team member will be more than happy to resend.
Do you offer free shipping?
Yes! This is one of the perks of JuneBerri Co. that we pride ourselves in. We offer FREE shipping worldwide (unless otherwise is stated in promotion). Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order.
My order has not arrived, what do I do?
Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on firstname.lastname@example.org who will be happy to resolve this issue.
How do I get featured on your Instagram?
It’s easy! Just tag us in your photo of your product, and we will select the most high quality and classy images to be featured in our community of thousands! ;)